Why Is My Gopro Hero 11 Not Charging? Here’s The Fix!

The GoPro HERO 11 is an exceptional action camera that captures stunning footage and immersive experiences. However, some users may encounter charging problems that can hinder their ability to use the camera effectively. This comprehensive guide delves into the potential reasons why your GoPro HERO 11 might not be charging and provides practical solutions to resolve these issues.

Inspecting the Charging Port: Physical Damage and Debris

1. Examine the Charging Port for Damage:

Carefully inspect the charging port on your GoPro HERO 11 for any physical damage, such as bent or broken pins. If you notice any damage, it’s recommended to seek professional repair or replacement.

2. Clean the Charging Port:

Dirt, dust, and debris can accumulate in the charging port over time, causing charging problems. Use a soft brush or compressed air to gently remove any debris from the port. Avoid using sharp objects that could damage the port.

Checking the Charging Cable and Power Source

1. Inspect the Charging Cable:

Examine the charging cable for any signs of damage, such as frayed wires or loose connections. If you find any damage, replace the charging cable with a genuine GoPro cable or a high-quality alternative.

2. Try Different Power Sources:

Connect your GoPro HERO 11 to different power sources, such as a wall outlet, a computer, or a power bank. This helps determine if the issue lies with a specific power source or the camera itself.

Ensuring Proper Charging Conditions

1. Use Original GoPro Accessories:

To ensure optimal charging performance, it’s recommended to use original GoPro accessories, including the charging cable and power adapter. These accessories are designed to work seamlessly with the GoPro HERO 11.

2. Avoid Extreme Temperatures:

Charging the GoPro HERO 11 in extreme temperatures, either too hot or too cold, can affect the charging process. Charge the camera in a moderate temperature environment, typically between 32°F and 104°F (0°C and 40°C).

Updating the GoPro HERO 11 Firmware

1. Check for Firmware Updates:

GoPro regularly releases firmware updates that address bugs and improve the overall performance of the camera, including charging capabilities. Check for available firmware updates and install them on your GoPro HERO 11.

2. Follow Proper Update Procedure:

Follow the official GoPro instructions for updating the firmware. Ensure that the camera has sufficient battery power during the update process to prevent interruptions.

Resetting the GoPro HERO 11

1. Perform a Soft Reset:

A soft reset can resolve minor glitches that may affect the charging process. To perform a soft reset, press and hold the Power button for about 10 seconds until the camera turns off. Then, press the Power button again to turn it back on.

2. Factory Reset as a Last Resort:

If the charging issue persists, consider performing a factory reset. Note that this will erase all data stored on the camera, so back up any important files before proceeding. To factory reset, navigate to the Preferences menu, select “Reset Camera,” and confirm the reset.

Seeking Professional Assistance

1. Contact GoPro Support:

If you have tried all the troubleshooting steps mentioned above and the GoPro HERO 11 is still not charging, contact GoPro support for further assistance. They may provide additional troubleshooting tips or arrange for repair or replacement if necessary.

2. Consider Authorized Repair Centers:

If your GoPro HERO 11 is still under warranty, you can visit authorized GoPro repair centers for professional diagnostics and repairs. These centers have the necessary expertise and equipment to address charging issues effectively.

Popular Questions

Q: Why does my GoPro HERO 11 stop charging before reaching 100%?

A: This could be due to various factors, such as using a non-original charging cable or power adapter, charging in extreme temperatures, or a software glitch. Try using original accessories, charging in moderate temperatures, and updating the firmware.

Q: Can I charge my GoPro HERO 11 while it’s recording?

A: It’s not recommended to charge the GoPro HERO 11 while recording, as this can affect the quality of the footage and potentially damage the camera. It’s best to fully charge the battery before recording or use an external power source like the GoPro Supercharger.

Q: How long does it take to fully charge the GoPro HERO 11 battery?

A: The charging time for the GoPro HERO 11 battery varies depending on the power source and charging conditions. Typically, it takes around 2 hours to fully charge the battery using a standard 5V/1A charger. Using a higher-power charger or the GoPro Supercharger can reduce the charging time.